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Trip Terms & Conditions
THANK YOU FOR KEEPING OUR COMMUNITY SAFE & TRAVELING AGAIN!
We offer the following as an introduction to your online tour reservation prior to you completing and submitting online. We always encourage each passenger to call our office and speak to one of our Tour Department Representatives before submitting their online order if they have any concerns or questions. Our contact information is listed below. We're here to assist in any way we can.
 Along the way to submitting your online tour reservation, you will be required to check several boxes indicating that you read, agreed, and fully understood (1) Our Terms & Conditions, (2) That you are being charged the FULL trip amount that was shown prior to submitting your reservation and not just a deposit, and (3) That you understood that a refund is only allowed if it meets our refund policy. In checking these boxes, you have agreed to all of these terms, conditions, and policies before you viewed the Grand Total being charged on the "Final Step" screen.
Please keep in mind that there is a difference in payment terms when you pay in person at our office or over the phone when compared to our online option for certain trips.
Terms, Conditions, Refund & Cancellation Policy: Click Here. This is an all encompassing document that covers every aspect of our tours that both the customer and company can refer before, during, and after a tour. It's critical that all parties involved are fully aware of this document prior to making a reservation.
Terms and conditions are in effect at time of booking and are subject to change, modification or adjustment as necessary. Special requests are given every consideration, however, not guaranteed.
Onondaga Coach is proud to say that we are still a locally owned and operated business headquartered in Auburn, New York. Dependable, safe, professional, and experienced, we have earned the reputation of being a proven transportation leader throughout the greater Central and Upstate New York Region since 1953. As always, please don't hesitate to contact our Tour Department via email publictours@onondagacoach.com, by phone 1-800-451-1570 or 315-255-2216, or by visiting our office at 7659 North Street Road, Auburn, NY, Monday thru Friday 9am to 5pm.
Thank you,
Onondaga Coach Tours
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